Refunds and cancellation
Cancel any time. Keep what you paid for.

How subscriptions work

Pro and Team are subscriptions billed in advance, monthly or annually, in US dollars. They renew automatically at the end of each period until you cancel.

Cancelling

• Cancel any time from Settings → Billing at wroom.to. On a Team plan the workspace owner does this.
• Cancelling stops the next renewal. You keep the paid plan until the end of the period you've paid for.
• After that the workspace moves to the Free plan. Nothing is deleted; you just can't upload beyond the Free limits.
• Changed your mind before the period ends? Resume the subscription from the same page.

Refunds

• We don't refund the unused part of a period after you cancel; you keep access until it ends instead.
• If you were charged by mistake, for example a renewal you meant to cancel or a duplicate charge, email us within 14 days of the charge and we'll refund it in full.
• If Wroom didn't work for you because of a problem on our side that we couldn't fix, email us and we'll refund the current period.
• Refunds go back to the original payment method through Stripe. Your bank may take 5–10 business days to show it.
• This doesn't affect any refund rights you have under consumer law where you live.

Downgrades, seats and storage

Moving from Team to Pro, removing seats or storage blocks, or switching from annual to monthly takes effect at the end of the current period, so there's nothing to refund. Upgrades, added seats and added storage are charged pro rata straight away.

Ask for a refund

Email support@getwroom.com from the address on the account, with the date of the charge. We reply within two business days.